Privacy Policy

Last updated: October 25, 2024

This Privacy Policy describes how Grounding.co ("the Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from grounding.co (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from various sources, as set out below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, improve the Services, comply with applicable legal obligations, enforce terms of service, and protect the Services, our rights, and the rights of our users or others.

What Personal Information We Collect
The types of personal information we obtain depend on how you interact with our Site and use our Services. When we refer to "personal information," we mean information that identifies, relates to, describes, or can be associated with you. The following sections outline the categories and types of personal information we collect.

Information We Collect Directly from You
Information that you directly submit to us through our Services may include:

Contact details: Name, address, phone number, and email.
Order information: Name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information: Username, password, security questions, and other account security details.
Customer support information: Any information you include in communications with us, such as messages sent through the Services.

Some features may require you to provide us with certain information. Choosing not to provide this information may prevent you from using or accessing these features.

Information We Collect about Your Usage
We may automatically collect certain information about your interaction with the Services ("Usage Data"). We may use cookies, pixels, and similar technologies ("Cookies") for this purpose. Usage Data includes device information, browser information, network connection details, IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties
We may also obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

Site support services: Such as Shopify, which hosts our Site.
Payment processors: Collect payment information to process orders, fulfill contracts, and provide products or services.

When you visit our Site, open or click on emails we send, or interact with our advertisements, we may collect certain information via online tracking technologies (e.g., pixels, cookies). Any information we obtain from third parties is treated according to this Privacy Policy. See also the section below, Third Party Websites and Links.

How We Use Your Personal Information

Providing Products and Services: We use your information to process payments, fulfill orders, send account-related notifications, arrange shipping, and facilitate returns/exchanges.
Marketing and Advertising: Your information may be used for marketing purposes, including personalized communications and advertisements.
Security and Fraud Prevention: Your information helps us detect and prevent fraudulent or malicious activity.
Communication and Service Improvement: We use your information to respond to support requests and enhance our Services.

Cookies
We use Cookies on our Site. For information on our use of Cookies, visit https://www.shopify.com/legal/cookies. You can choose to block or remove Cookies through your browser controls. Note that blocking Cookies may affect certain Site functions.

How We Disclose Personal Information
In certain circumstances, we may disclose your information to third parties for contract fulfillment, legitimate purposes, or as required by law. Examples include:

Service providers performing tasks on our behalf (e.g., payment processing, customer support).
Business and marketing partners for promotional purposes.
Affiliates within our corporate group.

Children's Data
The Services are not intended for children. If we learn that we have collected information from a child, we will delete it.

Security and Retention of Your Information
While we strive to protect your information, no system is completely secure. We retain information as long as necessary to fulfill our Services, comply with legal obligations, or resolve disputes.

Your Rights
Depending on your location, you may have rights regarding your information, such as access, deletion, correction, and opting out of data sale or sharing.

Contact
For questions or concerns, please contact us at info@grounding.co.

For applicable data protection laws, we are the data controller of your information unless stated otherwise.