Frequently Asked Questions
What is grounding?
Grounding, also known as earthing, is the practice of connecting your body directly to the Earth's natural energy. This can be done by walking barefoot outdoors or using grounding products like mats or bedsheets that allow you to experience the same benefits indoors.
Why should I try grounding?
Grounding helps reconnect you with the Earth's energy, restoring balance disrupted by modern lifestyles. It can improve sleep, reduce inflammation, alleviate stress, and enhance overall well-being.
What are the benefits of grounding?
Grounding has numerous scientifically-backed benefits, including:
- Better sleep quality
- Reduced stress and anxiety
- Pain and inflammation relief
- Improved blood circulation
- Boosted energy and faster recovery
Who can benefit from grounding?
Grounding is for everyone! Whether you're seeking better sleep, stress relief, or improved physical health, grounding can help. It's especially beneficial for those leading busy or high-stress lives or those with chronic pain or inflammation.
Is grounding safe?
Yes, grounding is completely safe. Our products are designed to mimic the natural grounding you experience when in direct contact with the Earth.
Shipping & Delivery
Where do you ship?
We ship worldwide, covering most countries, including the United States, Canada, the United Kingdom, Europe, and Australia.
When will I receive my order?
Orders are processed within 1-2 business days. Standard delivery times are:
- USA: 3-7 business days
- Europe: 5-10 business days
- Rest of the world: 7-15 business days
How much does shipping cost?
We offer free standard shipping. For added peace of mind, you can select insured shipping at checkout for $3.95.
What happens if my product gets lost in transit?
If your order is lost in transit, we will ship a replacement at no additional cost to you. Simply contact our support team at info@grounding.co with your order details.
Warranties
What is your refund policy?
We offer a 60-day money-back guarantee. If you're not satisfied with your purchase, contact us at info@grounding.co within 60 days of receiving your order for a full refund.
What if I receive a defective product?
If you receive a defective or damaged product, please reach out to us immediately at info@grounding.co. We will arrange for a replacement or refund, depending on your preference.
Can I cancel my order?
You can cancel your order within 12 hours of placing it, provided it has not yet been shipped. Once the order has been shipped, you can still return it under our 30-day money-back guarantee.
Are your products covered under warranty?
Yes, all our products come with a 1-year limited warranty against manufacturing defects. If you experience any issues, contact our support team for assistance.
