Shipping policy

Once you place your order, it is promptly sent to our shipping team for processing. As soon as it ships, you’ll receive an email with a tracking number to follow your order's journey.

We use trusted shipping providers like Yunexpress, USPS, DHL, FedEx, Aramex, and local couriers in your region.

Processing Time:
Our current processing time is 1-2 business days.

Standard Shipping Delivery Times:

• USA: 3-7 days
• Canada & Mexico: 6-12 days
• Europe & UK: 5-10 days
• Australia: 3-7 days
• New Zealand: 5-10 days
• Singapore: 5-8 days
• Other countries: 5-15 days

We ship from warehouses in the US, Australia, and Hong Kong. If an item is out of stock in the US or Australian warehouse, it will be shipped from Hong Kong, which may add 2-4 business days to the delivery time.

How to Track Your Order
Once your order ships, you’ll receive an email with a tracking number. Please allow up to 48 hours for tracking information to update. If you don’t receive tracking details within 2 days of the shipping confirmation, please contact us at info@grounding.co with your name and order number, and we’ll assist you.

Missing Items
If any items are missing from your package, contact us at info@grounding.co. Your order may have been split into multiple shipments. If we determine there was an error, we’ll send the missing items using express international shipping to correct the issue.

Shipping Costs – Grounding.co

We offer the following shipping options:

• Standard Shipping (with tracking): Free

• Insured Delivery: Included with all orders for added security.

Shipping Insurance Policy

At Grounding.co, we are committed to ensuring that your shipments are handled with care and reach you safely. To provide extra peace of mind, we include shipping insurance with every order. Below is our policy regarding the non-refundable nature of this insurance.

Policy Details

• Insurance Coverage: Shipping insurance covers loss, theft, or damage to your package during transit, up to the declared value at the time of purchase.

• Non-Refundable Clause: Shipping insurance is non-refundable once the order is placed, regardless of whether it is used or needed during shipment.

• Claim Process: If your item arrives damaged, contact our customer support team within 7 days. For lost packages, notify us within 14 days. Please provide relevant documentation, including proof of value and photos if applicable.

• Exclusions: This insurance does not cover delays, indirect or consequential losses, or damage not incurred during transit.

• Contact Information: For questions or to file a claim, please email us at info@grounding.co.

Acceptance

By completing your purchase at Grounding.co, you acknowledge and agree to the terms of our shipping insurance policy, including its non-refundable status.

Important: You can track your order in real time HERE.

Order Modifications and Cancellations

Please note: Once your order is placed, it cannot be modified or canceled, as packaging and processing begin immediately after checkout.